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Incident Management

10 Best Practice dalam Incident Management

i3 Admin2020-07-27T00:04:29+00:00June 10th, 2020|Cyber Security, Insight|

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Training

Having the latest technologies and solutions is no use if you do not know how to use it, it is like having a new car with various features, but you do not know how to use all the features that the car has, wasting its potential. This analogy is also applicable to your business, especially when you have all the latest technology, but your employees are clueless on how to utilize it. Thus, we also provide training services.along with the solutions for your business. There are two types of training, authorized training, and customized training.

We have the most complete authorized training from Principals, namely Red Hat, Oracle, VMware, EC-Council, Huawei, and Mikrotik. Additionally, we have the most Red Hat certified engineers in Indonesia and in 2018, we are named as the Best Red Hat Certified Training Partner. Meanwhile, for customized training, we can provide training such as website development.

Implementation

Finishing to plan means winning half of the war. The other half part of the war (to win the competition), is the execution. Now you have a blueprint and decision to use certain technologies and solutions. After that, you need to have resources to implement the technologies fast and lean.

Inovasi Informatika Indonesia (i3) can help you implement the solutions and technologies. Whether you need 1st layer or 2nd layer implementers, when you are looking for infrastructure, middleware, cloud, DevOps, data management or security, we can do the planning, design and implementation that allows innovative process and system to support your daily operations. With our experience and expertise, i3 can help your company to move forward in the marketplace.

Consulting

In today’s digital era, the continuous evolution of technology undoubtedly helps companies to increase productivity and profit. Technology disrupts the way companies operate and customers daily practices. Every company fights for better, faster and more efficient ways to win the competition.

Inovasi Informatika Indonesia (i3) provides consulting services for companies, where our certified and experienced IT consultants can assess your current IT environment and offer better ways to improve them.

Inovasi Informatika Indonesia (i3) increases the potential of IT systems that power your organization through performance analysis, reporting, performance tuning and capacity planning.

Inovasi Informatika Indonesia (i3) enables you to accommodate your current and future business needs with the latest technologies and available solutions. By the end of time, you will have an IT environment (people, process, and technology) to bring your company to a higher level.

Migration

Implementing new technologies is key for your business to improve and reach new heights! As all technologies need data to operate, it is crucial to do data migration when implementing new technologies. However, if not done correctly, data migration can lead to data loss and downtime.

The issue listed above can be avoided by partnering with us! We have helped countless companies during their migration process, ensuring high availability to their customers, while also guaranteeing their data and resources stay intact. Thus, you no longer need to be reluctant to migrate to a better platform or environment.

Preventive and Corrective Maintenance

When downtime occurs, hardware failure is often to be blamed. However, this is not always the case. One of the other reasons for downtime is a failure in system maintenance system. Thus, having an IT partner that is able to conduct system maintenance is important to guarantee uptime and availability to your customers.

To prevent disasters and downtime, we can proactively monitor your IT infrastructure and notifications or alerts can be sent so that we can take the necessary steps to avoid failures and disasters from happening. However, in the unfortunate event that failures do occur, we are able to correct the errors and restore your services, in accordance to a predetermined Service Level Agreements (SLA).

Managed Services

Have you ever felt overwhelmed in managing your IT infrastructure? New threats and problems continuously occur, and you do not have the IT experts to solve it? Perhaps, our managed services can be the answer.
Our comprehensive managed IT service includes open source, middleware, database, cloud, mobile applications, and IT security. Our certified and professional engineers are placed on-site, giving you an immediate response and solutions when problems arise. The following are several examples of our managed services:

JBoss Engineer was placed on-site during Asian Games 2018 since JBoss was chosen as a middleware for all applications during the event.
Engineers is placed on-site so that they can monitor the security of Security Operation Center’s applications 24/7 and immediately report incidents if it occurs
During the Development, Security and Operations (DevSecOps) process, developers, engineers, and security tester will be placed on-site to ensure a quicker DevSecOps process.